Terms & Conditions

Last updated: October 20, 2026

1. Repair requests and appointments

Sending a request through this website, by email or by phone is a request for service, not a confirmed booking. Your appointment is confirmed only when we contact you and agree a date and time with you. Preferred dates depend on technician availability, your location and parts.

Our ZIP code checker shows whether your ZIP code is in our service area. Coverage for your address is confirmed when we schedule your visit.

2. Diagnostic fee and repair quotes

Each repair starts with a diagnostic visit so we can find the cause of the problem. We tell you the diagnostic fee when we schedule your visit, before a technician comes out. After the diagnosis, we explain the problem and give you a quote for the repair. The quote depends on the appliance, the fault and any parts needed.

No repair work begins until you approve the quote. If you choose not to go ahead with the repair, only the diagnostic fee applies. If we find that more work is needed than quoted, we stop and ask for your approval before doing it.

3. Payment

Nothing is charged in advance and we do not take payment through this website. You pay after the work is done: the diagnostic fee once the diagnostic visit is completed, and the repair price once the approved repair is completed.

4. Cancellations and rescheduling

You can cancel or reschedule free of charge if you let us know before your technician is on the way. Call or email us as early as you can. If the technician is already on the way, contact us and we will tell you about any charge before applying it. We will not charge any fee that was not disclosed to you when your visit was confirmed. If we need to reschedule, we will contact you as early as possible at no charge to you. Full details are in our Cancellation & Rescheduling Policy.

5. Repair warranty

Any warranty on a repair, including what it covers and for how long, is stated in writing on your quote or invoice before work begins. If no warranty is stated there, we do not offer a repair warranty for that job beyond any warranty provided by the part manufacturer. Unless your quote or invoice says otherwise, a repair warranty covers only the specific repair we performed. It does not cover other parts or faults, damage from misuse, accidents, power surges, water, pests, or repairs or changes made by someone else. See our Repair Warranty Policy.

6. Refunds

Refund requests are reviewed case by case. Approved refunds go back to the original payment method. See our Return & Refund Policy.

7. Appliance safety

Information on this website is general and is not a diagnosis or repair instructions. Do not attempt electrical, gas or refrigerant work yourself. If you suspect a gas leak, fire or other immediate danger, move to safety and contact emergency services or your utility provider. HomeFix Squad is not an emergency service.

8. Independent service

HomeFix Squad is an independent appliance repair service. We are not affiliated with, endorsed by, or an authorized service provider for any appliance manufacturer or retailer. Brand names are trademarks of their respective owners.

9. Using this website

Please use this website lawfully. Do not try to damage it, interfere with it, bypass its security, or send requests for someone else without their permission. We try to keep the content accurate, but it may change and may contain errors. Our Disclaimer explains the limits of the information on this site.

10. Liability and governing law

These terms are governed by the laws of the State of California. Nothing in these terms limits any rights you have under consumer protection law. To the extent the law allows, we are not responsible for losses caused by relying on the general information on this website.

11. Privacy

Our Privacy Policy and Cookie Policy explain how we handle your information.

12. Changes to these terms

We may update these terms. The “Last updated” date above shows when they last changed. The terms in effect when you request a repair apply to that request.

13. Contact us

Questions about these terms: Email us or call us. Mail: HomeFix Squad, 2529 S Sierra Vista Ave, Fresno, CA 93725.