Return & Refund Policy
Last updated: October 20, 2026
HomeFix Squad (“we”, “us”) is an appliance repair service based at 2529 S Sierra Vista Ave, Fresno, CA 93725. HomeFix Squad provides appliance repair services. We do not sell products through this website, so there are no product returns. This policy explains how payments and refunds work for our services.
1. When you pay
Nothing is charged in advance and we do not take payment through this website. You pay after the work is done: the diagnostic fee once the diagnostic visit is completed, and the repair price once the approved repair is completed. Because you pay after the work, most questions can be settled with your technician before any payment is made.
2. Diagnostic fee
We tell you the diagnostic fee when we schedule your visit. It covers the visit and the diagnosis, and it applies once the diagnostic visit has been completed, including when you decide not to go ahead with the repair.
3. If a scheduled repair cannot be completed
Sometimes a repair cannot be finished, for example because a part is not available or the appliance cannot reasonably be repaired. In that case:
- You are not charged for repair work we did not do.
- If the diagnostic visit was completed, the diagnostic fee applies as quoted when you booked.
- If you already paid for repair work that was not carried out, we refund that amount.
- If we cancel or cannot attend a scheduled visit, you are not charged for that visit.
4. Cancellation-related charges
Cancelling or rescheduling before your technician is on the way is free. We will not charge any cancellation fee that was not disclosed to you when your visit was confirmed. See our Cancellation & Rescheduling Policy.
5. How to request a refund
If you believe you were charged incorrectly or a repair was not done as agreed, contact us by email or phone with your name, service address, the date of the visit and what went wrong. We review each request case by case and may ask to inspect the repair. If the problem is covered by a repair warranty, we may offer to correct the repair first. See our Repair Warranty Policy.
Approved refunds go back to the original payment method. How long the money takes to appear depends on your bank or card provider.
6. Your legal rights
This policy does not limit any rights you have under consumer protection law.
7. Contact us
Refund questions: Email us or call us. Mail: HomeFix Squad, 2529 S Sierra Vista Ave, Fresno, CA 93725.